Shipping Policy
Effective Date: November 2024
At MISHISO, we are proud to offer National shipping to bring our products to customers in North America. Please read our shipping policy carefully to understand the delivery process.
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Shipping Options
1. Express Shipping
Delivery Time: 3-5 business days.
Available To: North America
Cost: Calculated at checkout based on your location and order size.
2. Standard Shipping
Delivery Time: 7-15 business days.
Available To: North America
Cost: Calculated at checkout based on your location and order size.
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Processing Times
Orders are processed within 1-3 business days after payment is received.
During high-demand periods (e.g., holidays or promotions), processing times may be slightly longer.
You will receive an email with tracking information once your order is shipped.
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Shipping Information
Customs, Duties, and Taxes
Customers are responsible for any customs duties, taxes, or fees applied by their local government. These charges vary by country and are not included in the order or shipping total.
If you're unsure about potential fees, please check with your local customs office before placing an order.
Delivery Delays
While we strive to meet the estimated delivery times, unforeseen delays (e.g., customs processing, weather conditions, or carrier issues) may occur.
If your package is delayed beyond the estimated time frame, please contact the shipping carrier with your tracking number for updates.
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Tracking Your Order
Once your order has been shipped, you will receive an email with a tracking number.
Tracking may take up to 24-48 hours to update after shipment.
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Delivery Issues
Incorrect Address
Please ensure your shipping address is correct at checkout.
MISHISO is not responsible for lost packages due to incorrect addresses provided by the customer.
Stolen or Lost Packages
MISHISO is not liable for stolen or lost packages. If you believe your package was stolen or lost, please contact the shipping carrier to file a claim.
Undeliverable Packages
Packages returned to us due to being undeliverable (e.g., incorrect address, failure to pick up from a postal facility) will be held for [Insert Timeframe, e.g., 10 business days].
Customers may request re-shipment at their expense. If unclaimed, the order will be canceled with a refund excluding $10 for restocking fee.
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Damaged Packages
MISHISO does not take responsibility for products damaged during shipping. If your package arrives damaged, please file a claim directly with the shipping carrier.
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Policy Updates
MISHISO reserves the right to update this shipping policy at any time. Changes will be posted on this page with the revised effective date.
If you have any questions or need further assistance, please contact us.
Thank you for shopping with MISHISO!