MISHISO Store Policy
Effective Date: November 2024
Welcome to MISHISO! Below are the comprehensive policies that govern our operations. Please review them carefully before making a purchase or using our services.
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Privacy Policy
We prioritize the protection of your personal information.
Information We Collect
•Personal details like name, email, phone number, and shipping address during checkout.
•Payment details for processing transactions.
Usage of Information
•To process and fulfill orders.
•To communicate about order updates and inquiries.
•For marketing purposes with your consent.
Information Sharing
•We do not sell or share your personal data except as necessary to fulfill your order (e.g., with shipping carriers).
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Shipping Policy
Processing and Shipping Times
•Orders are processed within 3-5 business days.
•Estimated delivery times are shown at checkout based on your location and chosen shipping method.
Shipping Confirmation
•You will receive tracking information via email once your order ships.
Delivery Issues
•MISHISO is not liable for stolen packages or errors caused by incorrect addresses provided by the customer.
•If your package is lost or stolen, please contact the shipping carrier to file a claim.
Damaged Products
•MISHISO does not take responsibility for damaged products. Customers must file claims with the shipping carrier for damage during transit.
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Security Policy
We take your security seriously.
Protecting Your Data
•Transactions are secured with SSL encryption.
•Payments are processed through trusted, PCI-compliant platforms.
Fraud Monitoring
•Orders are monitored for fraud, and suspicious orders may be canceled. Additional verification may be required in such cases.
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Cancellation Policy
Order Cancellations
•Orders can be canceled within 12 hours of placement.
Contact us to cancel your order.
Address Corrections
•Contact us ASAP to correct address errors. Once an order is processed or shipped, address changes cannot be made.
Final Sale Policy
•All sales are non-returnable and non-refundable. Please double-check your order details before completing your purchase.
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Comprehensive Contact Us Policy
We’re here to help with:
•Order placement and status updates.
•Address corrections (before processing).
•Shipping inquiries.
•Cancellations within the allowed 12 hour timeframe after order has been created
•General product inquiries or feedback.
Response Times
We strive to respond to all inquiries within 1-2 business days.
Social Media Support
Connect with us on Instagram at @Mishi_so or on Facebook at MishiSo for updates and assistance.
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Policy Updates
MISHISO reserves the right to update these policies at any time. Changes will be posted on this page with a revised effective date.
Thank you for shopping with MISHISO! For additional questions or concerns, feel free to contact us.